Complaints Procedure

At Creative Therapeutic Journeys I aim to provide a confidential service that is efficient, effective and courteous. 

If you are less than satisfied with the service that you receive, please speak to me so that I can resolve your concerns promptly. If we cannot resolve matters informally, you may want to make a formal complaint. 

A complaint may be generally defined as an expression of dissatisfaction with the actions, decisions or apparent failings of Creative Therapeutic Journey’s provision that requires a formal response. 

Please follow Play Therapy UK’s procedure found here: https://playtherapy.org.uk/complaints-concerns-procedure/ 

This policy will be reviewed annually.  Next review due 07/10/2026